With Prospect, our support doesn’t end at the signing of contracts. Our experienced ARLA qualified Property Managers are trained to provide ongoing support throughout your tenancy. If you have any problems whilst renting with Prospect, our Property Management team is always contactable and will always endeavour to resolve any issues as quickly as possible.
So, how can the team help you?
Unfortunately, sometimes things go wrong during a tenancy. Whether it’s a burst pipe in the middle of the night or a broken boiler in the heart of winter, Prospect’s 24 hour emergency line ensures you can always contact one of our team. No matter what time you phone us, we will strive to resolve any problems that occur as quickly as possible, so you can get back to living comfortably!
You can find the emergency telephone number in our handy ‘Move in Packs’ which we provide to all new tenants at the start of their tenancy.
After we’ve found you the home of your dreams, you will receive a Move in Pack, with all the useful information you will need throughout your tenancy. As well as the keys to your new home, you’ll also receive useful contact numbers for Council Tax, Thames Water, our 24 hour helpline and much more. You’ll also receive information on your Property Manager and what to do in the event of an emergency.
Our Property Management team will be in direct contact with not only you, but also your landlord. This means that if you have any issues during your tenancy, your personal Property Manager can help to find the best solution for all parties. Whether you’re having problems with rent, maintenance or any other issues, you can contact our team at any time and they will be delighted to assist you.
Our service is not limited to what is listed above. Our Property Management team can help you with any other problem you may encounter whilst renting! To learn more about how our award-winning team can support you, call 0118 955 9747 or email firstname.lastname@example.org.