Tenants FAQ's

If you’re looking to rent you may have many questions about how to secure a rental property, tenancy agreements or perhaps you just want to know what should happen with repairs? As a mutli-award winning agency we’re here to guide and help you through the process of becoming a Tenant.

Here are some important answers you might want to know when renting a property. Simply click on a question to see the answer drop down.

 

To register with Prospect, you can simply visit us at your local branch, request a call back from our expert agents or complete our online registration form. Let us know what you’re looking for and we’ll start searching for properties that meet your criteria.

Prospect offers a number of options for renting a property, ranging from a house or flat with sole tenancy, studio apartments or just a room from Prospect Rooms. There are also a number of contract options available too.

At Prospect, our Client Managers are always available to help you to find your perfect home. We invite you to visit us in branch, have a coffee and a chat with our agents and browse for property in our client iPad areas.

You will typically be asked for employment references and where applicable current landlord references. We will also carry out a credit check and you will need to provide us with photo I.D. and proof of address.

It is standard practice for an Estate Agency to check their tenant’s references. It involves checking information that you provide about your employer, your previous landlords and history.

This will vary depending on your requirements but if you are looking to move in a hurry, our agents will do everything possible to find you a suitable property quickly.

A minimum tenancy agreement is for a 6 month period.

Once you have registered with Prospect Lettings, either online or at your local branch, we can start searching for the right property and arranging viewings for you.

If you see a property that you like on this website or our mobile website you can follow the quick links to request a viewing.

We will liaise between you and the Landlord to find a mutually convenient date and time. We will, whenever possible, accompany a viewing so you don't have to worry about meeting the Landlord alone and so we can answer any questions you may have.

We provide accompanied viewings 7 days a week, from early morning, to late into the evening. You will be chauffeured in one of our Prospect minis by our friendly agents – allowing you to sit back and relax, or you can meet our agent at the property if that is more convenient.

You will have plenty of time to ensure you’re happy with the space, appliances and décor of the property, whilst your Personal Client Manager will be on hand to answer any questions you might have about the property or local area.

Should you have any questions that can’t be answered on the spot, we will follow up so you are able to make a fully-informed decision about the property.

Yes. Prospect Rooms is a unique service that gives you the opportunity to rent a room, rather than a property. We have a selection of rooms available to rent and one is sure to match your needs. 

You can also contact your local branch or email our dedicated Prospect Rooms team at rooms@prospect.co.uk.

Your admin fee will cover a number of different items, from drawing up your tenancy agreement, processing your references plus securing your deposit in a Govenment approved scheme.

Please click here to view the complete breakdown of the Tenancy fees that we charge.

Yes, your Landlord will require a security deposit in case you fail to pay your rent and to ensure that any damages that occur during your tenancy are covered.

We will also require a £500 holding deposit to ensure that a property will be reserved for you. This can be used against the security deposit/first month's rent.

We will put your deposit into an independent Government Approved scheme designed to protect your deposit with a government approved scheme.

This is a list of every item contained within a property and its condition. It is advisable for tenants to check each item on the list before signing any contracts and often people take photographic evidence to give extra protection and avoid unnecessary disagreement further down the line. The inventory will be key in determining how much of your deposit you retain at the end of a tenancy.

Landlords will typically schedule regular quarterly checks to assess the condition of the property and the items contained.

When you leave the property, you will have the option to run through the inventory checklist. If any damage to items has occurred since the beginning of your tenancy, then you will need to agree repair costs or replacements.

You should have no problem retaining your full deposit if you are up to date with your rent and your Landlord is satisfied with the condition of your property.

If any problems arise during your tenancy, you can contact our Property Management team. Click here for more information about our Property Management service.

If you are already a tenant and interested in finding out information about your contract, take a look at our Already a Tenant Questions. This covers everything, from where to report maintenance issues to information on safety checks. You can also call us on 0118 955 9747.

On occasions, we may ask for a guarantor as your earnings may not be considered enough to pay the rent, or you may not achieve the appropriate rating set by the Referencing Agency. We will explain all of the details to you, but rest assured this is not an uncommon request.

They will be required to have sufficient earnings to cover your rental commitment, as they will be responsible for paying any rental arrears if you cannot, or damages costing more than the deposit.

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