Transaction Support Co-Ordinator

 Prospect is seeking a motivated and enthusiastic Transaction Support Coordinator. This is a multitasking role, requiring patience, fantastic organisation skills and outstanding customer service.

Role

You will be responsible for progressing sales through to exchange/completion, after the offer has been accepted and keeping the buyers, sellers and their solicitors up to date. 

The role will include:

• Introduction calls to be done within 24 hours of Sale Memo’s going out.
• Understanding the key stages of each case and updating required sections of office pipelines.
• Making contact with vendors and buyers to update and chase where required.
• Ensure that buyers/vendors have sent ID and instruction packs back to their chosen solicitors inside the first 7 days of transaction.
• Making sure that Mortgage Valuation/Survey is booked in with 14-21 days max, advise the office manager if it exceeds 14 days.
• In the final stages of the transaction ensure contact is more regular and everything is done to make sure contracts/deposit money/completion  dates are taken care of quickly when required.
• Thursdays – Request updated pipelines from managers and update ‘key stages’ section of pipeline in readiness for Friday Weekly Figures.
• Report any major problems to manager of office.
• Return clients calls, even if you don’t have any further information for them.

​

Experience required

• Experience/thorough understanding of the house sales/buying process
• Able to remain calm under pressure
• Able to multi task
• Previous experience of working in a fast paced sales environment
• Excellent excel skills
• In-depth Customer Service skills

Benefits

• Competitive salary
• After probation, non-contributory healthcare and subsided gym membership
• In house training on systems etc.
  
• Quarterly & Annual Awards to win e.g. Company paid Day at Ascot races/trip to Las Vegas