Transaction Support Co-Ordinator

Prospect Estate Agency is a forward-thinking, privately-owned business with a rich heritage and deep local knowledge. We pride ourselves on being an approachable, professional agency that prioritises people and genuinely cares about our clients' needs. Working with Prospect is like joining a family, most of our team have been with the company for 10 or more years, we have a very close-knit culture and we invest heavily in the happiness and wellbeing of our staff. We are dedicated to supporting our community, simplifying the customer experience, and delivering exceptional results with honesty and integrity.​

Prospect is seeking a motivated and enthusiastic Transaction Support Coordinator. This is a high pressure, multitasking role, requiring patience, fantastic organisation skills and outstanding customer service.

Role

You will be responsible for progressing sales through to exchange/completion, after the offer has been accepted and keeping the buyers, sellers and their solicitors up to date. 

The role will include:

• Introduction calls to be done within 24 hours of Sale Memo’s going out.
• Understanding the key stages of each case and updating required sections of office pipelines.
• Making contact with vendors and buyers every two weeks to update and chase where required.
• Ensure that buyers/vendors have sent ID and instruction packs back to their chosen solicitors inside the first 7 days of transaction.
• Making sure that Mortgage Valuation/Survey is booked in with 14-21 days max, advise the office manager if it exceeds 14 days.
• In the final stages of the transaction ensure contact is more regular and everything is done to make sure contracts/deposit money/completion  dates are taken care of quickly when required.
• Thursdays – Request updated pipelines from managers and update ‘key stages’ section of pipeline in readiness for Friday Weekly Figures.
• Report any major problems to manager of office.
• Return clients calls, even if you don’t have any further information for them.

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Experience required

• Experience/thorough understanding of the house sales/buying process
• Able to remain calm under pressure
• Able to multi task
• Previous experience of working in a fast paced sales environment
• Excellent excel skills
• In-depth Customer Service skills

Benefits

• Competitive salary
• After probation, non-contributory healthcare and subsided gym membership
• In house training on systems etc.
• Target based bonus
• Quarterly & Annual Awards to win e.g. Company paid Day at Ascot races/trip to Las Vegas