Our latest Covid-19 update

Keeping you safe, keeping you moving

Here at Prospect, we are committed to keeping you safe. That’s why we are continuing to take the following measures to protect our clients and staff from COVID-19.

Working from home

With the exception of our front-office staff, the majority of our workforce are continuing to work from home on a full-time basis. All employees are set up to work from home so that in the event of a positive COVID case, we’re able to continue business as usual from home to reduce infection. Regular testing

Our front-office staff are continuing to test regularly for COVID-19. Any employees with symptoms or a positive text result are instructed to work from home for at least seven days or until they receive a negative test result.

Mask policy

When booking a face-to-face appointment, valuation, or viewing, please inform your agent if you would like for them to wear PPE. If you are selling or renting, you may also wish for PPE to be worn by all viewers attending your property, which your agent will be happy to implement.

Office fogging

Our offices are fogged with medical-grade antibacterial solution on a regular basis.

Virtual valuations and viewings

We are still offering virtual valuations and viewings to continue ‘business as usual’ while clients or employees are isolating or if you wish to minimise contact.

If you have any queries or concerns please do not hesitate to contact your local office and we would be more than happy to accommodate you. Ready to get your property on the market? Book a valuation today.

View our risk assessment

Our Covid-19 practises

The wellbeing of our clients, staff and their families - together with continuity of service to our clients - is of paramount importance. Outlined below are our 19 ‘New Normals’ outlining the precautionary measures Prospect have taken to minimise the risk to our clients, staff and others.

These new practices are in place as a necessity to ensure the smooth operational running of the business throughout the evolving advice that the government issues on a daily basis.

We are following all government advice to ensure we implement the latest travel, isolation and hygiene practices within our business.

To view the latest government advice, please visit:

The government website

The NHS website

Prospect’s 19 ‘new norms’ for safe estate agency

In branches

1- Where possible home working measures are in place for the vulnerable and those employees that are able to do so.

2- Those working in branch are separated and positioned at least 2 metres apart.

3- Kitchen areas are closed and refreshments are not offered to clients at present.

4- Doors are locked and clients are discouraged from entering offices unless it is to collect keys or they are unable to make a call.

5- Clients that are in the office will be kept to a minimum and a queuing system will be implemented where required.

6- Wall mounted hand sanitizers are installed by our entrances. These areas are regularly wiped.

7- All key handovers are contactless.

8- Employees are encouraged to wash their hands regularly especially when re-entering the office and when leaving.

9- All offices are regularly ‘fogged’ when closed.

10- All offices have a supply of gloves, masks, wipes, hand soap, antiviral sprays and hand sanitiser.

On viewings and valuations

11- When booking in viewings and valuations, clients are asked a series of questions to enable us to understand the following:

  • Are you or anyone in your family considered vulnerable?
  • Have you or anyone in your family shown symptoms of the virus or are in isolation?
  • How would you most feel comfortable with the valuation or viewings taking place?

12- All employees are supplied with appropriate PPE for conducting viewings and valuations safely, these include face shields and mouth masks, gloves, hand sanitizers, sprays and wipes.

13- All applicants will be required to carry out a virtual viewing before physically being able to enter a property to view it.

14- Any meetings or discussions regarding valuing or giving advice can be done via Zoom or over the telephone.

15- When accompanying viewings our employees will adhere to the social distancing guidelines and remain 2 metres apart at all times.

16- We insist that all applicants wishing to view a property also wear appropriate PPE and shoes are left outside.

17- We ask that vendors open any cupboards or doors and turns lights on prior to a viewing taking place so that no surfaces can then be touched by the agent or applicant.

18- When entering and exiting a property hands will be washed and/or sanitised.

19- No-one is put in danger of spreading or contracting the virus.

We're proudly rated excellent by our clients on TrustPilot

'Prospect' has recently helped me with selling my flat although my property was not the easiest to sell. 'Prospect' is represented by a team of enthusiastic, hardworking, professional, hardworking people who don't easily give up. I definitely recommend 'Prospect'.
- Katarzyna.

I moved to Prospect from another Agency last year after a complete refurbishment of my flat ready to let and I am so glad I made the move! I am particularly impressed with Agnese and the way she is managing my property, very efficient, always cheerful and very helpful.
- Melanie.

Prospect Estate Agency is committed to conduct our operations in a fully compliant manner. We fully support and adhere to all regulations covering the industry including The Estate Agency Act 1979, Competition Act 1998, The Consumers, Estate Agents and Redress Act 2007, Consumer Protection Regulations 2008, Sanctions and Anti-Money Laundering Act 2018, GDPR Act 2018, UK Competition Law, The Property Ombudsman Code of Practice and ARLA & Propertymark Protection.

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