Outbound Specialist
Location: Reading
Department: Connect Team
About Us
Prospect Estate Agency is a market-leading lettings and sales agency, committed to delivering outstanding service to landlords, tenants, buyers, and sellers. As part of our expansion, we have launched a dedicated Outbound Function within the Connect Team, designed to drive new business opportunities, increase valuations, and enhance client engagement.
Role Overview
As an Outbound Specialist, you will be responsible for proactively reaching out to landlords, vendors, and applicants to generate valuations, upgrade landlords to our managed services, and promote Financial Services and Conveyancing sign-ups. You will also play a key role in booking valuation appointments for valuers and passing leads to the Financial Services and Conveyancing teams.
This is an excellent opportunity for a confident, target-driven individual who enjoys structured processes, meaningful client conversations, and delivering measurable results.
Key Responsibilities
- Lead Generation & Business Growth:
- Contact landlords, vendors, and applicants to secure valuations and upgrade landlord services.
- Promote Financial Services and Conveyancing sign-ups, passing leads to the appropriate teams.
- Book valuation appointments for valuers and ensure smooth handovers.
- Customer Engagement:
- Conduct service calls to existing clients, ensuring they are informed about our latest offerings and market trends.
- Prospecting & Data Utilisation:
- Work with both warm and cold leads, including landlords and vendors with properties to sell or let (on and off the market).
- Process-Driven Approach:
- Follow structured scripts and set processes to maintain a consistent, professional approach.
- CRM & Data Management:
- Accurately update Reapit with call notes, lead status, and key details after every conversation.
- Performance & KPIs:
- Achieve and exceed targets for call volume, appointments booked, conversion rates, and revenue contribution.
Key Skills & Attributes
- Strong Communicator: Confident and persuasive on the phone, with the ability to build rapport quickly.
- Sales & Customer-Oriented: Target-driven and motivated by results.
- Resilient & Proactive: Thrives in a fast-paced, high-performance environment.
- Process-Oriented: Comfortable following scripts and structured workflows while maintaining a natural and engaging approach.
- Tech-Savvy: Familiar with CRM systems like Reapit (or willing to learn).
- Team Player: Works effectively with Lettings, Sales, Valuers, and Financial Services teams to maximise opportunities.
What We Offer
- Competitive fixed salary, with a planned future commission structure.
- Career progression within a growing department and company.
- Comprehensive training and onboarding to ensure success.
- A dynamic, supportive, and results-driven team environment.
Career Growth
As the Outbound Function and Connect Team continue to expand, team members will have opportunities for leadership roles, specialist positions, and potential progression into Lettings or Sales.
How to Apply:
Send your CV and a brief cover letter outlining why you’d be a great fit for the role to [email protected]
Your Journey to Joining Prospect
We believe in finding the right people who share our values, ambition, and commitment to excellence. Our recruitment process is designed to be clear, supportive, and efficient, ensuring you have the best opportunity to showcase your skills and enthusiasm. Here’s what to expect:
Send off your application
Your journey starts by submitting your CV and a covering letter through our website or a recruitment platform. Make sure to highlight your relevant skills, experience, and what excites you about working at Prospect. Our team will review applications carefully, and if we think you could be a great fit, we’ll be in touch!
The telephone interview
If your application stands out, we’ll arrange a short telephone interview with one of our recruiters. This is an opportunity for us to learn more about you, your experience, and your career aspirations. We’ll also give you more insight into the role and answer any initial questions you might have.
The in person interview
The next stage is a face-to-face interview at one of our offices. Depending on the role, this may involve a more detailed discussion about your experience, skills assessments, or a chance to meet some of the team. We want to ensure that Prospect is the right fit for you as much as you are for us!
The offer
If everything goes well, we’ll make you a formal offer to join our team! You’ll receive all the details about your role, salary, and benefits, along with information to help you get started. From there, we’ll support you through your onboarding and training to set you up for success.
Bi-annual awards
We regularly host awards to recognise the outstanding work that goes into running an award-winning Estate Agency. The prizes? Trips abroad, Royal Ascot, boat trips, weekends away… they’re kind of a big deal!
Free private Healthcare
We truly care about the physical and mental wellbeing of our employees, which is why all our employees can enjoy access to a private health care plan with Vitality upon passing probation.
Charity Events
Prospect are active members of the community and we regularly host charity events – from sleeping out for homeless charities through to hosting concerts for Mind. Through working for Prospect, you get to contribute to fantastic causes that are close to your heart.
Get your Birthday Off
As recognition for hard work, we offer our staff their birthday off work after passing probation, so you can enjoy your special day however you please!
Increasing holiday allowance
The longer you stay with us, the more holiday you will accrue. We also give staff the time off between Christmas and the New Year for some well-earned rest, recuperation, and time spent with loved ones.
Personal Development Plans
We invest in our staff to ensure that they can perform at their best. We take the time to understand your personal goals and offer you the opportunity to take part in external training courses to develop your skills.
Apply today
We're proudly rated excellent by our clients on TrustPilot
'Prospect' has recently helped me with selling my flat although my property was not the easiest to sell. 'Prospect' is represented by a team of enthusiastic, hardworking, professional, hardworking people who don't easily give up. I definitely recommend 'Prospect'.
- Katarzyna.
I moved to Prospect from another Agency last year after a complete refurbishment of my flat ready to let and I am so glad I made the move! I am particularly impressed with Agnese and the way she is managing my property, very efficient, always cheerful and very helpful.
- Melanie.
Prospect Estate Agency is committed to conduct our operations in a fully compliant manner. We fully support and adhere to all regulations covering the industry including The Estate Agency Act 1979, Competition Act 1998, The Consumers, Estate Agents and Redress Act 2007, Consumer Protection Regulations 2008, Sanctions and Anti-Money Laundering Act 2018, GDPR Act 2018, UK Competition Law, The Property Ombudsman Code of Practice and ARLA & Propertymark Protection.
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