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Common questions when renting a property

To register with Prospect, you can visit us at your local branch, request a call back from our expert agents or complete our online registration form. Let us know what you’re looking for and we’ll start searching for properties that meet your criteria.

Prospect offers a number of options for renting a property, ranging from a house or flat with sole tenancy, studio apartments or just a room from Prospect Rooms. There are also a number of contract options available too.

You will be required to pay the equivalent to 5 weeks rent for a deposit. Most agencies will also request a 'holding deposit' to reserve the property prior to all documentation being completed. This holding deposit is calculated on the equivalent of one weeks rental and will be taken off the total deposit you're required to pay. The holding deposit will be required as soon as you see the property and the actual deposit will be required prior to your move in.

At Prospect, our Client Managers are always available to help you to find your perfect home. We invite you to visit us in branch, have a coffee and a chat with our agents and browse for property in our client iPad areas.

You will typically be asked for employment references and where applicable current landlord references. We will also carry out a credit check and you will need to provide us with photo I.D. and proof of address.

It is standard practice for an Estate Agency to check their tenant’s references. It involves checking information that you provide about your employer, your previous landlords and history.

This will vary depending on your requirements but if you are looking to move in a hurry, our agents will do everything possible to find you a suitable property. The average time between offer and move in is 14 days

A minimum tenancy agreement is for a 6 month period.

Once you have registered with Prospect Lettings, either online or at your local branch, we can start searching for the right property and arranging viewings for you. If you see a property that you like on this website or our mobile website you can follow the quick links to request a viewing.

We will liaise between you and the Landlord to find a mutually convenient date and time. We will, whenever possible, accompany a viewing so you don't have to worry about meeting the Landlord alone and so we can answer any questions you may have.

We provide accompanied viewings 7 days a week, from early morning, to late into the evening. You will have the option of being chauffeured to the viewing or meeting us there, if that’s more convenient. You will have plenty of time to ensure you’re happy with the space, appliances and décor of the property, whilst your Personal Client Manager will be on hand to answer any questions you might have about the property or local area. Should you have any questions that can’t be answered on the spot, we will follow up so you are able to make a fully-informed decision about the property.

Yes. Prospect Rooms is a unique service that gives you the opportunity to rent a room, rather than a property. We have a selection of rooms available to rent and one is sure to match your needs.

You can also contact your local branch or email our dedicated Prospect Rooms team at

Please click the following link to view the complete breakdown of the costs required before the Tenancy commences. click here to view the complete breakdown of the costs required before the Tenancy commences.

Yes, your Landlord will require a security deposit in case you fail to pay your rent and to ensure that any damages that occur during your tenancy are covered. We will also require a holding deposit equivalent to 1 weeks rent to ensure that a property will be reserved for you. This can be used against the security deposit/first month's rent.

We will put your deposit into an independent Government Approved scheme designed to protect your deposit with a government approved scheme.

This is a list of every item contained within a property and its condition. It is advisable for tenants to check each item on the list before signing any contracts and often people take photographic evidence to give extra protection and avoid unnecessary disagreement further down the line. The inventory will be key in determining how much of your deposit you retain at the end of a tenancy. Landlords will typically schedule regular quarterly checks to assess the condition of the property and the items contained. When you leave the property, you will have the option to run through the inventory checklist. If any damage to items has occurred since the beginning of your tenancy, then you will need to agree repair costs or replacements. You should have no problem retaining your full deposit if you are up to date with your rent and your Landlord is satisfied with the condition of your property.

If any problems arise during your tenancy, you can contact our Property Management team on 0118 955 9747.

On occasions, we may ask for a guarantor as your earnings may not be considered enough to pay the rent, or you may not achieve the appropriate rating set by the Referencing Agency. We will explain all of the details to you, but rest assured this is not an uncommon request.

They will be required to have sufficient earnings to cover your rental commitment, as they will be responsible for paying any rental arrears if you cannot, or damages costing more than the deposit.

Want to know something we haven't covered?

We get asked literally thousands of questions by our tenants and we couldn’t ever list them all. We can answer them all though.

So if you’ve got a question that we’ve not covered online, don’t worry, you’re not alone! Just complete the form below with your details and question(s) and we’ll get straight back to you with everything you want to know.

If you would prefer to speak with one of our agents, you can either pop into one of our cafe style offices or call us. All of the information you'll need can found on our contact page which can be accessed on the button below:


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