Good as gold

Doing things properly is worth its weight in gold

For the second year running, Prospect Estate Agents has been awarded Gold for Lettings in the Best Estate Agent Guide 2027, recognising the high standards of service delivered by our letting and property management teams.

Established in 2017 to raise standards across the property industry, the Best Estate Agent Guide independently assesses estate and letting agencies across the UK, measuring performance across seven key areas:

• Market share: The proportion of properties instructed within an agency's local area and how successfully they sell or let.
• Speed of sale or let: How quickly properties sell or let compared with other agencies.
• Fall-through rates: The proportion of agreed sales and lets that successfully proceed.
• Asking price performance: How successfully agencies achieve their initial asking prices.
• Marketing: The quality, reach and effectiveness of property marketing and agency websites.
• Customer service: The experience provided to buyers, sellers, landlords and tenants.
• Mystery shopping: Independent assessments of professionalism, trust and customer experience.

Our Managing Director, Mark Towell, said:

'Securing Gold for Lettings in these national awards is a fantastic achievement and something everyone at Prospect can be incredibly proud of. It's recognition of the hard work our teams put in every day and the standards we hold ourselves to across the business.

At Prospect, we're on a mission to restore trust in the property industry by doing property, properly. For us, it's not just about achieving great results, but what we do every day to achieve them. Knowing our local markets inside and out, giving honest advice, being proactive and doing what we say we'll do. These are the things that make a real difference to our customers.

Renting or letting out a home is a major decision, and our teams take that responsibility seriously. To see their commitment recognised nationally for the second year running is something we're incredibly proud of.'

Our commitment to landlords and tenants

While national recognition is something we're proud to celebrate, what matters most is the service our customers receive every day.

We believe our in-depth local knowledge, high standards and proactive approach make a real difference to the landlords and tenants we support. As the rental market continues to evolve, we're committed to helping landlords stay ahead of legislative changes, protect their investments and get the most out of their properties.

Winning Gold for the second-year running is an achievement we're incredibly proud of, but we're not stopping there. We'll continue to challenge ourselves, improve our service and raise the bar for what landlords and tenants should expect from their letting agent.