Understand our Money Protection Scheme for landlords and tenants.

Because peace of mind isn’t optional.

The Client Money Protection Scheme provides a high level of security for both landlords and tenants, ensuring that your money is handled with care and accountability at every stage. With this safeguard in place, you can feel confident knowing your funds are protected, whether it’s rent, deposits, or other client monies we manage on your behalf.

In the unlikely event that our agency experiences financial difficulty or a breach of trust, Propertymark will step in promptly to investigate and, where appropriate, reimburse any losses. This independent protection adds an extra layer of reassurance, so you’re never left exposed.

Being part of a Client Money Protection Scheme isn’t just good practice—it’s a legal requirement for any property agent operating within the private rented sector. It reflects our commitment to operating transparently and responsibly at all times.

If you ever need to make a claim, we’ll guide you through the process. Simply provide evidence that you haven’t received the funds owed to you, such as your tenancy agreement, deposit certificate, and relevant bank statements. Our team will support you in submitting the necessary information and work with Propertymark to help resolve the matter as quickly as possible.

Need more help?

Our property management team is always here to answer your questions and provide clarity whenever you need it. Contact us today to learn more about how we protect your financial interests and give you complete confidence in our service.