All too often when someone is unhappy with the service provided, you hear about it, but when it's been handled really well, that fact often gets lost in the sheer excitement and chaos of happy people moving.
I worked as an Estate Agent for an independent company in London in the early 2000's (Foxtons) and we really prided ourselves on first class service and so when I see that same sharpness elsewhere, I think it's important to recognise it.
We first put our house on the market with [another agent], now I have to say that 15 odd years ago when I knew some of the guys at [the other agent], they were a sharp operation locally and so that was my knowledge of them. We also bought the house through them, and after a fairly extensive refurbishment, we naturally gave them the first crack of the whip to sell it again.
Now I'll be the first to admit that early on in the process I started to have doubts that I was dealing with the sharpest agents in the world. From negotiators who struggled to hold eye contact when talking to them, limp handshakes, to a 'sales progression' department who didn't find any call for concern that local searches hadn't been paid for by six weeks into an agreed sale. As you can tell by the latter part of that last sentence, they did manage to find a 'buyer' and agree a deal, and that's the only reason we stuck with them as long as we did, the majority of that time was a prolonged conveyancing process, where not a great deal was achieved.
I don't need to bore you with the entire story, but as soon as I got involved and started talking to everyone involved, it became apart that our buyer wasn't motivated, and that the agents hadn't done a great deal to keep the urgency going (or even started) and nudge the first time buyer through the process and ensure a higher likelihood of an exchange, things were simply left after sales memos went out, in a kind of hope for the best, throw enough stuff at the wall and hope some of it sticks kind of way.
Suffice to say that after the sale fell apart we promptly dis-instructed [the other agent] and called several other estate agents. Oliver from the Prospect’s Camberley branch absolutely nailed it, it was refreshing to see a sharp estate agent again.
From start to finish the guys in the office never dropped the ball once, everyone we dealt with was really switched on and it clearly comes across that the team are all singing to the same hymn sheet. Lots of viewings were lined up fairly rapidly which clearly showed that negotiators were actually phoning viewers and selling a house, rather than leaving some property details to sit online, and once again hope for the best (which is how it seemed at [the other agent], with our two viewings in several weeks).
This isn't meant to just be a [other agent] bashing, but I always saw them as a really decent standard of agent locally (again 15-20 years ago when I knew them better). I wanted to say that the team you have in place now are a solid looking one who are doing estate agency really well and I just wanted to take the time to say keep at it, plus we have another house in Camberley that will be coming to the market with you soon.
Dominic & Carly