Our commitment to professional standards.

We're members of The Property Ombudsman scheme.

We uphold the highest professional standards. That's why we are proud members of The Property Ombudsman.

The Property Ombudsman (TPO) craft their Codes of Practice with industry experts and relevant bodies. These codes ensure we maintain exceptional service. Approved by the Trading Standards Institute, TPO's Codes of Practice for Residential Estate Agents and Residential Letting Agents set the industry benchmark.

By strictly following TPO's Codes of Practice, we operate at a level of professionalism that surpasses the industry requirements.

To ensure compliance with the Codes of Practice, TPO conducts regular audits of its members. This proves we meet the highest standards and keep up with the latest legislation (including the Renters' Rights Act) and regulations.

In the event of a dispute, referring the matter to TPO after exhausting our internal complaints procedure saves you time and prevents potential legal costs. With TPO's involvement, you can have peace of mind knowing that an impartial and trusted authority will oversee the resolution process.

With Prospect, you're selecting a reputable agency while gaining the support and assurance of The Property Ombudsman's oversight.

Prospect's TPO Membership number.

Prospect is a registered member of The Property Ombudsman (TPO), giving our customers access to independent support and dispute resolution should it ever be needed.

Our TPO membership number is: D10334.

This membership forms part of our commitment to providing a professional, transparent and accountable service across our sales and lettings operations.