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We are a member of The Property Ombudman Scheme

The Property Ombudman

Our commitment to professional standards

Prospect's TPO Membership number: D10334

Our membership with The Property Ombudsman (TPO) demonstrates our commitment to Professional Standards.

TPO’s Codes of Practice have been produced in consultation with the industry and other industry bodies. They provide a benchmark for our staff to work to ensuring a consistent service for our clients. TPO’s Codes of Practice for Residential Estate Agents and Residential Letting Agents have been approved by the Trading Standards Institute.

By abiding by TPO’s Codes of Practice we are working to higher professional standards than are currently required within the industry.

TPO carry out regular audits of members to establish compliance with the Codes of Practice. You can therefore rest assured that all standards are met and legislation is up to date.

If a dispute arises it saves time and avoids potential legal costs to refer the matter to TPO after completing our in-house complaints procedure.

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