The Property Ombudsman

Prospect's TPO Membership number: D10334

Our commitment to professional standards is exemplified by our membership with The Property Ombudsman (TPO). This partnership ensures that we adhere to the highest ethical and service standards in the industry.

TPO's Codes of Practice are meticulously crafted in consultation with industry experts and relevant bodies. These codes serve as a yardstick for our dedicated staff, ensuring a consistent and exceptional service for our valued clients. Approved by the Trading Standards Institute, TPO's Codes of Practice for Residential Estate Agents and Residential Letting Agents set the industry benchmark.

By strictly following TPO's Codes of Practice, we operate at a level of professionalism that surpasses the industry's current requirements. Our commitment to these standards underscores our dedication to delivering an exceptional experience to our clients.

To ensure compliance with the Codes of Practice, TPO conducts regular audits of its members. This guarantees that all our practices meet the highest standards and that we stay abreast of the latest legislation and regulations.

In the event of a dispute, referring the matter to TPO after exhausting our internal complaints procedure saves you time and prevents potential legal costs. With TPO's involvement, you can have peace of mind knowing that an impartial and trusted authority will oversee the resolution process.

Rest assured that by choosing us, you are not only selecting a reputable agency but also gaining the support and assurance of TPO's oversight. Experience the difference that professional standards make by entrusting your property needs to us.

We're proudly rated excellent by our clients on TrustPilot

'Prospect' has recently helped me with selling my flat although my property was not the easiest to sell. 'Prospect' is represented by a team of enthusiastic, hardworking, professional, hardworking people who don't easily give up. I definitely recommend 'Prospect'.
- Katarzyna.

I moved to Prospect from another Agency last year after a complete refurbishment of my flat ready to let and I am so glad I made the move! I am particularly impressed with Agnese and the way she is managing my property, very efficient, always cheerful and very helpful.
- Melanie.

Prospect Estate Agency is committed to conduct our operations in a fully compliant manner. We fully support and adhere to all regulations covering the industry including The Estate Agency Act 1979, Competition Act 1998, The Consumers, Estate Agents and Redress Act 2007, Consumer Protection Regulations 2008, Sanctions and Anti-Money Laundering Act 2018, GDPR Act 2018, UK Competition Law, The Property Ombudsman Code of Practice and ARLA & Propertymark Protection.

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